Experience management

Constantly excelling

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An outstanding experience for your customer, and an optimized digital business. How do you achieve that? Experience management offers control across all touchpoints.

Strategic level

An organization where the focus is on outstanding customer experience, calls for the orchestration of all activities, across all the departments that influence that customer experience. Branding, marketing, communication, services, culture, and processes. We work at a strategic level to increase the CX maturity of your organization. And we offer our expertise, experience, and people to realize the goals that have been set. So that customers experience a true experience: valuable, authentic and credible.

Partners in Customer experience

Our experts work as partners with you to find the answers to questions such as:

  • What can you do to improve the customer experience?
  • How do you position CX in your organization?
  • What does a roadmap to a True experience of your products and services look like?
  • How do you transform into an experience-driven organization?
  • Which people, expertise and methodologies do you need?
  • How can you steer for results?

You achieve a valuable, authentic and credible customer experience by directing the essential experience design chains.

Rob van der Haar

— 

Principal designer

Informaat

Vision and strategy

We start with vision and strategy workshops to clarify the ambition level and objectives. With our TrueX framework we make the experience vision and strategy concrete. We then jointly determine the roadmap and the desired results for the short, medium and long term. We manage experience activities and make progress transparent based on metrics.

Building bridges

Experience management allows you to find methods to continue to innovate quickly and efficiently. To build bridges between silos in the organization. To orchestrate the customer experience in its entirety and thus be able to deliver valuable, authentic and credible customer experiences.

What we can do for you

  • Advise on streamlining CX processes.
  • Help you position your CX or UX department within the organization.
  • Opstellen roadmap voor een True experience van je producten en diensten.